Frequently Asked Questions
Everything you need to know about bringing the authentic flavors of India to your kitchen.
How do you ensure the freshness of your spices and food products?
We source our products directly from vetted regional farmers and suppliers across India. All items are batch-tested for quality, vacuum-sealed to preserve aroma, and stored in climate-controlled facilities until they reach your doorstep.
What are your shipping rates and delivery timelines?
We offer free standard shipping on orders over $50. Standard delivery typically takes 3-5 business days. Express shipping options are available at checkout for those who need their ingredients sooner.
Do you offer international shipping?
Currently, Tales of India ships to the United States, Canada, and the United Kingdom. We are working on expanding our logistics to bring our curated collection to more countries soon.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on opened food products. However, if your order arrives damaged or if you receive the wrong item, please contact our support team within 48 hours for a full refund or replacement.
Are your products suitable for specific dietary requirements?
We provide detailed ingredient lists and allergen warnings for every product. Our collection includes a wide range of organic, gluten-free, vegan, and Jain-friendly options clearly marked on the product pages.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and processed through secure payment gateways.